The reference interview is a critical component of effective library service. Whether conducted in person, over the phone, or online, a well-executed reference interview helps ensure that library users receive the information they truly need. Explore the essential elements of the reference interview, including communication techniques, question clarification, and strategies for navigating challenging interactions.
Scheduled Dates
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January 14, 2027, 1:00pm – 3:00pm
Registration closes Jan 12, 2027 8:30am CT |
Register |
- Understand behavioral characteristics of reference services providers
- Conduct a well-crafted reference interview
- Demonstrate approaches for handling difficult or unclear reference interactions
- Evaluate reference transactions to identify areas for improvement
Instructor(s)
Christina Pryor
Continuing Education Services Manager
Christina Pryor is the Continuing Education Services Manager at Amigos. She has over 15 years of experience spanning across academic, health sciences, public, and specialized libraries. Most recently she served as the Associate University Librarian for the Specialized Libraries and the Director of the Health Sciences Library at the University of Missouri University Libraries. Her professional interests encompass library management and administration especially in the areas of personnel recruitment and retention as well as strategic planning. In her personal life, Chris enjoys spending time with her family, running, spending time outdoors, and playing the piano.